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Terms and Conditions

We all have terms with their complex legal jargon and fancy words. We've tried to keep ours simple so here it is. DCTUK is a trading name for Discount Carpet Tiles.Net Ltd. All purchases are subject to these Store Terms and Conditions.
We reserve the right to change these terms and conditions at any time without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions. These Terms and Conditions do not affect your statutory rights.
1. The Contract
Acceptance of your order and the completion of the contract between us (Discount Carpet Tiles.Net Ltd) and you (the customer) will take place when the goods have been paid for by you and dispatched by us. Any email order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Discount Carpet Tiles.Net Ltd of your order. In the event that there are any errors regarding price or description we reserve the right to notify you as soon as possible and give you the option to proceed with this revised order at the correct price/description or to cancel the order. In these circumstances upon cancellation your credit/debit card will be refunded in full.

2. Price Information
All offers are subject to availability and while stocks last. All prices are shown in £ sterling and exclude V.A.T. If an administrative error has resulted in an incorrect price being displayed we reserve the right to correct that price and notify you accordingly. In these circumstances it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price however should you choose not to do so your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
Discount Carpet Tiles.Net Ltd. V.A.T Reg No is 903 9735 12.

3. Ordering Goods
Our online store can only accept orders from holders of credit or debit cards registered in the United Kingdom. We also only accept orders from addresses located in the United Kingdom. Discount Carpet Tiles.Net Ltd will confirm receipt of your order by sending an email to you using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. The only language in which the contract can be concluded is English. We cannot be held responsible for costs occurring as a result of delayed or cancelled deliveries. All delivery timescales are given as estimates and should be taken as such. For products ordered on account the products remain the property of Discount Carpet Tiles.Net Ltd until payment is made in full. Discount Carpet Tiles.Net Ltd will retain details of your order in our database and these details can be made available on request. Please email us at sales@dctukgroup.com

4. Payment
We accept payment by most major credit or debit cards registered at U.K. addresses. Please ensure that the expiry date of your credit/debit card is after the anticipated dispatch date of your order. Payment will be debited from your account just before the dispatch of your goods and if your payment card has expired we will be unable to take payment and fulfill your order.

5. Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us we will not be liable for any delay or non-delivery.

6. Complaints and Queries
If you are not happy with any aspect of our service discover a fault with our website or if you have any queries or comments relating to an order placed online please either email us at sales@dctukgroup.com or telephone us on 0345 222 1544.

7. Colours and Specifications
Representations of colour online are as accurate as photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices. Samples of all our products are available and we therefore strongly recommend you request a sample for confirmation. We cannot be held responsible for the wrong choice in colour or product being made. We cannot guarantee the same colour on secondary orders due to possible batch colour differences.

8. Cancellations and returns
Consumers

As a consumer under the Consumer Contracts Regulations 2013 you have the right to cancel an order up to 14 days after receiving the products from us. If the order has been delivered in multiple deliveries then your rights extend to 14 days after the final delivery. This applies to all products on our website excluding products that are produced to your specification which would include (but is not limited to) purchases of vinyl flooring under 40m2 (cut to size) furniture products logo mats and nosings/treads. Cancellation should be made in writing by email to sales@dctukgroup or by post to DCTUK 21 Muir Road Liverpool L9 7AR. A full refund will be processed within 14 days of the date of your cancellation.

If cancellation occurs after receiving your goods then the cost of collection will be deducted from your refund. The cost of collection equals the cost of delivery paid at time of purchase plus £6.00. If free delivery was provided with your purchase then the standard delivery charge as detailed on our Delivery Rates page is applicable plus £6.00. We will arrange collection of the goods on your behalf on a day that is convenient with you no longer than 5 working days after your letter of cancellation. If you miss the collection on the date provided then a further cost of collection at the same rate as the first collection will be applicable. If the second collection attempt is missed then you will be responsible for returning the goods back to us within 14 days of your notice of cancellation at your own expense before a refund is provided. The two collection charges will be deducted from your refund. The goods must be returned unopened and in the same condition as your received them.

Should you receive goods from us that are unsatisfactory it is our responsibility to supply you with goods that meet your consumer rights. If you have concerns that we have not met our legal obligations we would encourage you to contact us. You may wish to use the European Online Dispute Resolution Platform if you are unsatisfied with our resolution of your cancellation or complaint.

365 Day Returns

On expiration of your statutory 14 day cooling off period (14 days after you receive your order) our 365 Day Returns Policy allows you to cancel your order and exchange the goods up to 365 calendar days later. This policy applies to carpet tile products only. Get in touch with us via e-mail (sales@dctukgroup.com) or by phone (0345 222 1544) so we can arrange collection of the product back to us. Once received the product will be closely inspected for faults and upon passing inspection we can exchange for a different product. A 30% re-stocking fee (30% of the total order price exclusive of VAT) will apply to all cancellations plus an additional collection fee equal to the cost of delivery paid at time of purchase. If we arrange collection for the goods on an agreed date and you do not attend this collection then future collection attempts will be chargeable on top of the 30% re-stocking fee.

Terms of Service – Business Cancellations

If you have provided a company name on your order then you are excluded from the Consumer Contracts Regulations 2013 and the 14 day cooling off period. However you are still eligible to cancel your order and exchange your order for a different product under our 365 Day Returns policy (see above). This applies to carpet tiles only. On orders over £1500 ex VAT we reserve the right to revoke your eligibility and inclusion into our 365 Day Returns policy.

9. Hamper Promotion
The minimum order value must be over £50.00. The promotion cannot be used in conjunction with any other offers or discounts unless written permission is given by the Managing Director. Subject to stock availability we reserve the right to withdraw this offer immediately and without prior notice should we exhaust our stock of hampers. Should the advertised hamper run out of stock we reserve the right to substitute the hamper for a different one. One hamper per customer during the course of this promotion. This offer cannot be used in conjunction with our Lowest Price Promise or Beat My Price. Should you wish to return your order under our 365 day money back guarantee you are required to return the hamper should you receive it before you cancel. Failing to do this will result in voiding the guarantee for the whole order. This does not affect your statutory rights. The contents of the hamper is provided by a third party and Discount Carpet Tiles.Net Limited do not accept responsibility for damage of the hamper in transit or for any illness that results from digesting products in the hamper. All images of the hamper displayed on marketing materials and on our website are for illustrative purposes only we do not guarantee the contents of each hamper.

10. Email Promotions
All sales promotions received by email are subject to stock availability and cannot be used in conjunction with any other offers available online or elsewhere. Discount codes can only be used once per person and expire 14 days from the date the email was sent.

11. Pallet deliveries
It is the customers responsibility to internally transfer boxes on a pallet from the exterior to the interior of the customers premises. Our delivery partners and their drivers will not usually agree to carry boxes past the entrance threshold to other parts of the building or other floors.

12. Finance
Under the Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013 your finance agreement is covered by a 14 day cancellation period.

13. Site Survey
The minimum project size for DCTUK Fitting Services is 50m2. If a site survey/measurement inspection is required and on arrival at the site survey the meterage is less than 50m2 then a £100 charge ex VAT is applicable.

14. Fitting
DCTUK fitting is provided by third party contractors. All communication regarding your project fitting order materials and deadlines (including complaints) should be made to the staff at DCTUK and not the fitting team on site. If images are requested to provide a quotation they must show all areas of the project. If other areas become apparent when fitters arrive on site then these will be chargeable. Fitting dates on a project are based on a clear working project. The finish date is an estimate and could be liable to change depending upon site conditions. The document titled "Project Timeline" that is provided to you is not a legally binding agreement and the dates provided are given as estimates only. The following terms apply to payment:
a) A 50% minimum deposit is required when fitting is booked which is fully refundable unless cancellation takes place within 7 working days or later of the fitting commencement date.
b) The balance is due on the final day of fitting once the electronic satisfaction form is signed.
c) For contractors working on behalf of a third party the remaining 50% balance to be paid on completion is subject to a credit check. If the credit check is unsuccessful then the full balance for the fitting must be paid in advance of the fitting commencement date.
When we provide design support for the floor area we cannot be held liable for any overage or shortage of tiles. On completion of the fitting you will be asked to sign an electronic satisfaction form. Once this satisfaction form is signed any subsequent remedial work that is required will be chargeable.

Confused.com?


If you're not sure about any of our terms send an email to sales@dctukgroup.com or alternatively drop the sales team a line on 0345 222 1544 - they love a good chinwag.
This document was last updated on 16th May 2018.
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Terms and Conditions