0333 000 7878

Privacy Policy


DCTUK is an abbreviation of Discount Carpet Tiles .Net Limited. This privacy policy applies to our websites located at www.discountcarpettiles.net and www.floorsuk.co.uk.

This document explains how we use any personal information we collect about you when you use this website.



What information do we collect about you?

We collect personal information about you when you place an order for products or services. We also collect information when you voluntarily fill out a form, subscribe to our newsletter, telephone us, ask for a quotation, or request a sample.

You may be asked for your name, email address, mailing address, phone number, mobile telephone number, and credit card information. Credit card information is entered into our website but not stored on our servers.

When applying for a credit account we ask for additional information including company information, additional contact details, the name and address of your bank, account number, sort code and the names and addresses of references.

We sometimes ask for personal identification documents from you to validate shipping addresses to combat fraud. You can always refuse to supply personal identification documents except that it may prevent you from purchasing products from our website.

When you telephone us we may record the call for training purposes. You can stop the call from recording by pressing the * (star key) on your phone pad.



How will we use the information about you?

We do not sell or pass your personal information to third parties other than as set out in the paragraphs below or unless it is strictly necessary to deliver the products and services ordered or used by you. For example, your information will be passed to a credit card company to validate your credit card details and obtain payment when you buy a product or service. Another example would be when your name, email address and mailing address is passed to our courier service to enable the product to be delivered, and for you to be updated with text messages and emails for parcel tracking.

We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; and verifying your identity when required.

We do use your information collected from the website to personalise your repeat visits to our website. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

We may use your information to create tailored advertising campaigns through search engines and social media channels such as Google, Facebook, YouTube and Instagram. You can turn off these advertisements using the privacy controls within these platforms.

We do pass your information to third party technology partners to provide us with statistical information and marketing reports. This data is kept securely at all times and is not used for any other purpose.



Marketing communication

We would like to send you information about products and service of ours and other companies in our group which may be of interest to you. Additionally, from time to time we may telephone you as part of our tailored customer care approach. If you have initially consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purpose. Click here if you no longer wish to be contacted for marketing purposes.



Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor information. This information is used to track visitor use of the website and to personalise your experience on repeat visits and to compile statistical reports on website activity.

The data recorded from cookies on our website includes, but is not limited to: information about your computer type; browser type; technical information; duration of visit; location of your computer; and your operating system.

You can set your browser not to accept cookies or remove existing cookies but this may result in some functions of the website not functioning as a result. Visit www.allaboutcookies.org for more information.



Removing your data

You have a right to be forgotten and have your data removed. You can do this by emailing privacy@dctukgroup.com. Please allow 48 hours for us to remove your details from our system. If you have purchased a product or service from us then we do have legal right to keep this data for accounting purposes, but you will be unsubscribed from all marketing activity.



Changes to this privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on the 29th May 2018.



How to contact us

Please contact us if you have any questions about our privacy policy or information held about you. You can email us at privacy@dctukgroup.com or write to us at:
DCTUK
21 Brookfield Business Park
Muir Road
Liverpool
L9 7AR